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"Unable to connect to the license server."
Version 4.00.0300 reported

Issue Description:

This issue was reported by a QOE user after installing the software on their Windows Vista machine.

This issue is relative to new Windows Security features which can be overcome by following the resolution below.

Issue Resolution:

This issue may be resolved by performing the following steps:

  1. Before installing QOE, the first requirement is that the user must run in Administrator mode to install and run the program. A future update to QOE may remove this restriction.
     

  2. To set up a user as an Administrator start the Control Panel and go into User Accounts. See below. 


     

  3. If the current user is not set up as Administrator, then use Change your account type to change it.
     

  4. The second requirement is to turn off User Account Control. This allows QOE to read and write to the hard disk as it needs. Click on “Turn User Account Control on or off” and uncheck the check box in the screenthat comes up (see below)


     

  5. Click OK and allow the computer to reboot when it says it needs to.
     
  6. Install QOE as per instructions at the associated link.
     
  7. Register the software.

Comments:

 

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